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KYC Identity Verification

At Tiger88 Casino, we are required by law to verify the identity of our players before processing withdrawals. This process is known as Know Your Customer (KYC) verification, and it is in place to protect you, your account with us, and the broader community.

Why We Require Identity Verification

KYC verification is a standard requirement across the online gaming industry. We are obligated to carry out identity checks in accordance with anti-money laundering (AML) and counter-terrorism financing (CTF) legislation, as well as our responsible gambling obligations. These checks protect everyone involved.

Completing your KYC verification as early as possible ensures a smooth experience when you are ready to withdraw your winnings. Accounts that have not completed verification may have withdrawal requests held until the process is finalised.

Confirm you are of legal gambling age in your jurisdiction
Verify that your account details are accurate and belong to you
Protect against fraud, money laundering, and identity theft
Comply with our legal and regulatory obligations

When Verification Is Required

We may request identity verification at various points during your time with us. In most cases, you will be asked to verify your account before your first withdrawal is processed. However, verification may also be triggered at other times, including:

When you request a withdrawal for the first time
When your account reaches certain activity thresholds
When our compliance team initiates a review of your account
When you update sensitive account details such as your name or payment method
At any time we are required to do so under applicable law

We recommend completing your verification early to avoid any delays when you wish to access your funds.

Documents We May Request

The documents we ask for will depend on your circumstances and the level of verification required. We may request one or more of the following categories of documentation.

Proof of Identity

A valid Australian passport
An Australian driver's licence
A government-issued photo ID card

Proof of Address

A recent utility bill (gas, electricity, or water) dated within the last three months
A bank or financial institution statement showing your name and residential address
A government-issued document confirming your current address

Proof of Payment Method

A bank statement confirming ownership of the account used to deposit or withdraw funds
Supporting documentation for any e-wallet or alternative payment method linked to your account

All documents must be clear, legible, and unexpired. We may request additional documentation if we are unable to verify your identity from the initial submission.

How to Submit Your Documents

Uploading your verification documents is straightforward. You can submit them securely through your Tiger88 Casino account at any time.

Log in to your Tiger88 Casino account
Navigate to your account settings or the verification section
Select the type of document you wish to upload
Upload a clear photo or scan of the required document
Submit your documents and await a response from our team

Please ensure all four corners of your document are visible, the image is not blurred or obscured, and all text and photographs are clearly readable. Documents that do not meet these standards may be rejected, requiring you to resubmit.

What Happens After You Submit

Once we receive your documents, our compliance team will review them as promptly as possible. We will notify you of the outcome via your registered contact details. If verification is successful, any pending withdrawal requests will be processed in accordance with our standard payment procedures.

If we require additional information or cannot verify a document, we will contact you to outline the next steps. In some cases, further documentation may be requested to complete the review.

Your privacy matters to us. All documents and personal information you provide are handled in accordance with our Privacy Policy and stored securely. We do not share your information with third parties except where required by law or necessary to fulfil our verification obligations.

If you have any questions about the KYC process or need assistance uploading your documents, our customer support team is available to help guide you through every step.