Frequently Asked Questions

Getting Started

How do I register an account with Tiger88 Casino?

Creating your account with us is quick and simple. Click the registration button on our homepage and follow the on-screen prompts. You will be asked to provide some basic personal details, choose a username and password, and verify your email address. Once your account is confirmed, you can log in and start browsing our full game library straight away.

What is the minimum age to play?

You must be at least 18 years of age to register and play at Tiger88 Casino. This is a firm requirement under Australian law, and we take age compliance seriously. We reserve the right to request documentation confirming your age at any stage of your membership with us. Any account found to belong to a person under 18 will be closed immediately and any funds will be handled in accordance with our terms and conditions.

Will I need to verify my identity?

Yes. As part of our Know Your Customer (KYC) obligations, we may ask you to submit documents verifying your identity and address before we process a withdrawal or at other points during your time with us. This is standard practice across the industry and helps us protect your account from fraud and unauthorised access. Commonly accepted documents include a current government-issued photo ID and a recent bank statement or utility bill showing your name and address. Submitting these promptly helps us avoid any delays on your end.

Can I have more than one account?

No. Each player is permitted to hold only one account with us. Duplicate accounts are not permitted under our terms and conditions. If you have lost access to a previous account, please contact our support team and we will assist you in regaining access rather than opening a second account.

Bonuses and Promotions

How do I find out about current promotions?

All active bonuses and promotions are listed on our Promotions page. We update this regularly, so it is worth checking back often. If you have opted in to marketing communications, you may also hear about exclusive offers directly via email or on-site notification.

What are wagering requirements?

Wagering requirements specify how many times you need to wager a bonus amount before any winnings derived from that bonus become eligible for withdrawal. For example, if a bonus carries a wagering requirement, you must place bets totalling the required amount before you can withdraw associated winnings. The specific requirements for each promotion are always outlined in that offer's terms and conditions. We encourage you to review these carefully before claiming any bonus.

Am I eligible for every promotion?

Eligibility for promotions can vary. Some offers are available only to new players, while others are designed for existing members. Certain payment methods may also affect whether you qualify for a specific offer. The eligibility criteria for each promotion are set out in its individual terms, so please read these before opting in. If you are unsure whether you qualify, our support team can clarify this for you.

Can bonus funds be withdrawn directly?

Bonus funds themselves are generally not withdrawable. They exist to give you credit to play with. Any winnings you generate from bonus play may become withdrawable once the applicable wagering requirements have been met, subject to the terms of the specific promotion. Please refer to the relevant promotion's terms for full details.

Responsible Gaming

How does Tiger88 Casino support responsible gaming?

We are committed to fostering a safe gambling environment. We believe that gaming should remain an enjoyable form of entertainment, and we provide a range of tools and resources to help you stay in control. You can access these tools directly from the responsible gaming section of your account settings at any time.

What tools are available to help me manage my play?

• Deposit limits - set a maximum amount you can deposit over a daily, weekly, or monthly period.
• Session time limits - cap how long you can play in a single session.
• Reality checks - receive on-screen reminders about your activity and time spent playing.
• Cooling-off periods - temporarily suspend access to your account with us for a set period.
• Self-exclusion - close or restrict your account for an extended period if you feel you need a longer break from gambling.

Changes to limits that restrict your play typically take effect immediately or within a short period, while requests to increase a limit may be subject to a cooling-off delay. This is in keeping with best practice for responsible gaming.

Where can I get additional support?

If you feel that gambling is no longer fun, or that it may be affecting your finances, relationships, or wellbeing, we encourage you to seek support. Gambling Help Online is a free, confidential service available to all Australians and can be reached at gamblinghelponline.org.au. Lifeline Australia also provides 24-hour crisis support. You do not need to be in a crisis situation to reach out - early conversations can make a real difference. Our support team is also here to apply account restrictions on your behalf if you request it.

Can I reopen my account after self-excluding?

If you have chosen a temporary cooling-off period, your account will become accessible again once that period has expired. If you have opted for a longer self-exclusion, we apply a mandatory waiting period and additional checks before any reactivation can be considered. This helps ensure that the decision to return to play is a considered one. Requests to reactivate a self-excluded account should be directed to our support team.